Refund Policy

Last updated: August 2026

HanSpace sells digital products delivered electronically. This policy explains how refund requests are reviewed while preserving any rights that cannot be excluded under applicable consumer law.

Before downloading

If you purchased by mistake and have not accessed or downloaded the product, contact HanSpace promptly. A reasonable refund request may be reviewed based on the order status and circumstances.

After download access

Because digital products can be copied and retained once accessed, purchases are generally final after the product has been downloaded or download access has been substantially used. This is not a “no refunds under any circumstances” policy; the exceptions below still apply.

Exceptions we will review

• A verified duplicate purchase of the same product.
• A successful payment where the product cannot be delivered or accessed after reasonable troubleshooting.
• A downloaded file that is materially damaged or incomplete and cannot be replaced with a working copy.
• An incorrect product supplied compared with the confirmed order.
• Any refund or remedy required by applicable consumer law.

How to request help or a refund

Email support@myhanspace.com or use the HanSpace Contact page. Provide the product name, order number, purchase email and a clear description of the issue. Do not send full card details, passwords or security codes.

Troubleshooting first

For expired links, missing emails, incomplete downloads or ZIP problems, consult Download & Order Support. HanSpace will first try to provide a working delivery when appropriate.

Processing

Approved refunds are returned through the original payment method where possible. Processing times are controlled in part by the payment provider and financial institution.